Shipping & Delivery
Customer support: support@axvane.store
Shipping options
Orders of two or more complete toolkits include free standard shipping. Available delivery options and any charges are shown at checkout for your address. Review the selected service and order total before completing payment.
Dispatch and delivery
Our current planning estimates are:
- Order processing: 1–5 business days before dispatch.
- Standard shipping: 5–8 business days in transit after dispatch.
Allow approximately 6–13 business days in total for standard delivery. Business days exclude weekends and public holidays. These are estimates; availability, your address and carrier conditions can affect timing. Review any address-specific delivery information at checkout.
If you need your toolkit by a particular date, contact AXVANE with your ZIP code before ordering so we can check the available delivery information.
Tracking your order
Once your order ships, we will email the available tracking details. Use the tracking link for the carrier's latest updates. A tracking number may appear before the carrier records its first scan.
Address changes and cancellations
Check your address carefully before paying. Contact us promptly if you need to change or cancel an order. Once fulfillment has started, changes or cancellation may no longer be available. After delivery, our Returns & Warranty policy explains the return process.
Delivery problems
If tracking stops updating, a parcel is marked delivered but cannot be located, or an item arrives damaged, contact us with your order number and a description of the issue. Keep the packaging and any relevant photos for your support correspondence. We will review the delivery information and confirm the next steps.